Last updated: August 2026
Welcome to Valenric. These Terms & Conditions govern your use of the Valenric website and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About These Terms
Throughout these Terms & Conditions, "Valenric", "we", "us" and "our" refer to the Valenric online store.
"You" and "your" refer to the person using our website or purchasing products from us.
These Terms & Conditions apply to all visitors, users and customers of our website.
2. Using Our Website
You may use this website for lawful purposes only.
You must not use our website:
- in any way that breaches applicable UK law or regulation;
- to commit or facilitate fraud;
- to interfere with the operation or security of our website;
- to attempt to gain unauthorised access to our systems; or
- to reproduce, copy or exploit our website or its content for commercial purposes without our permission.
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, website or business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device or screen settings.
Product availability may change without notice.
Nothing in these Terms & Conditions affects your statutory rights where a product is faulty, not as described, or otherwise does not meet the requirements of applicable consumer law.
4. Pricing
All prices displayed on our website are shown in British pounds sterling (£) unless otherwise stated.
Where applicable, prices include VAT and other taxes required to be included in the advertised price.
We reserve the right to change prices at any time. However, a price change will not affect an order that we have already accepted.
From time to time, we may offer promotional prices, discounts or special offers. Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
Where a product is displayed with a previous or reference price, any comparison will be made in accordance with applicable UK pricing and consumer protection requirements.
5. Promotional Offers
From time to time, Valenric may offer promotions such as discounts, multi-buy offers or limited-time promotions.
Promotional terms may vary between products and may include exclusions or eligibility requirements.
Where a promotion is advertised, the specific conditions displayed at the time of purchase will apply.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect an order that has already been accepted.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you should receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm that the products have been dispatched, unless we notify you otherwise.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- the product is unavailable;
- there is an obvious pricing or product description error;
- we suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, you will receive a full refund for the amount paid for the cancelled order.
7. Payment
Payment must be completed using one of the payment methods made available during checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payments are processed through secure payment providers.
If your payment cannot be authorised, your order may not be processed.
8. Delivery
We offer delivery to customers within the United Kingdom, subject to the delivery information displayed on our website.
Delivery options, estimated delivery times and any applicable charges will be displayed during the ordering process.
Where complimentary or promotional shipping is offered, the applicable conditions will be displayed at the time of purchase.
Estimated delivery times are provided as guidance and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, industrial action or other unforeseen events.
We will take reasonable steps to ensure that orders are dispatched and delivered within the applicable timeframe.
Nothing in these Terms & Conditions limits any delivery rights you may have under applicable UK consumer law.
9. Risk and Ownership
Responsibility for the goods passes to you when you, or a person nominated by you, takes physical possession of the goods.
Ownership of the goods passes to you once we have received full payment for the goods and the goods have been delivered to you.
10. Returns and Cancellation Rights
Valenric offers a 30-day returns period for eligible purchases. Details of the applicable return process, conditions and exclusions are provided in our Returns & Refund Policy.
In addition to any voluntary returns policy offered by Valenric, UK consumers purchasing online generally have statutory cancellation rights.
For most online purchases of goods, you have the right to cancel your order within 14 days of receiving the goods, without having to provide a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
We will process eligible refunds in accordance with applicable law and our Returns & Refund Policy.
Nothing in these Terms & Conditions removes or reduces your statutory rights.
11. Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, faulty or materially different from what you ordered, please contact us as soon as reasonably possible.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under UK consumer law.
We will not ask you to waive any statutory rights in order to obtain a remedy.
Where a product is faulty or otherwise does not conform to the contract, the rights available to you will depend on the circumstances and applicable law.
12. Product Care and Use
Where applicable, product-specific care instructions should be followed.
Valenric is not responsible for damage caused by misuse, improper care, alterations or failure to follow reasonable care instructions, except where liability cannot legally be excluded.
13. Intellectual Property
All content appearing on the Valenric website, including but not limited to:
- photographs;
- product images;
- logos;
- trademarks;
- graphics;
- page layouts;
- written content;
- product descriptions;
- website design; and
- other original materials
is owned by or licensed to Valenric unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, republish, sell or commercially exploit our content without our prior written permission.
14. Website Availability
We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify parts of the website where necessary for maintenance, security, updates or other operational reasons.
15. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, delivery services or other external services.
We are not responsible for the content, availability, security or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
16. Reviews and User Content
Where customers are permitted to submit reviews, comments, photographs or other content, you must ensure that your submission is truthful, lawful and does not infringe the rights of another person.
You must not submit content that is:
- fraudulent or misleading;
- defamatory;
- abusive or threatening;
- unlawful;
- discriminatory;
- sexually explicit;
- infringing of intellectual property rights; or
- intended to promote another business or product without authorisation.
We reserve the right to remove or decline to publish content that breaches these requirements or applicable law.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to statutory consumer rights that cannot legally be excluded or restricted.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or arise indirectly from your use of our website or products.
Nothing in these Terms & Conditions affects your legal rights as a consumer.
18. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.
Such circumstances may include, for example:
- natural disasters;
- severe weather;
- epidemic or pandemic restrictions;
- industrial disputes;
- transport disruption;
- courier failures;
- government action;
- telecommunications or internet failures;
- cyber incidents; or
- other events outside our reasonable control.
Where such an event occurs, we will take reasonable steps to minimise its impact and fulfil our obligations as soon as reasonably possible.
19. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will always be published on this page, together with the date on which it was last updated.
Changes will not affect contractual rights that have already arisen before the updated Terms & Conditions take effect.
21. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection law in your country of residence provides otherwise.
If you are a consumer in the UK, nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights or protections available to you under applicable law.
23. Contact
If you have any questions regarding these Terms & Conditions, your order or our products, please contact us through the customer service contact details provided on our website.
We aim to respond to customer enquiries as promptly as reasonably possible.